Terms and Conditions
Welcome to Umbreon Protocol. By purchasing, accessing, or using our site or services, you agree to the following terms and conditions:
1. Overview
Umbreon Protocol is a collector-based business that sells custom-packaged “Moon Bags” containing trading cards, collectibles, and related merchandise. All items are curated, randomized, and sealed before shipment. Our goal is to deliver value, surprise, and satisfaction to every buyer.
2. Order Process
All sales are final. By placing an order, you confirm:
• You are at least 18 years of age or have parental consent.
• You understand the contents of “Moon Bags” are mystery-based and not guaranteed to contain any specific item.
• You have provided accurate shipping and contact information.
3. Shipping
• Orders typically ship within 2–4 business days.
• Flat-rate shipping fees are applied at checkout based on order size and weight.
• Once your order is shipped, a tracking number will be emailed to you.
• We are not responsible for lost, stolen, or delayed packages once in the hands of the carrier.
4. Refunds & Returns
Due to the collectible and randomized nature of our products:
• All sales are final.
• No returns, refunds, or exchanges are offered unless the product is damaged upon arrival.
• If a product arrives damaged, please contact us within 48 hours of delivery with photos.
5. Product Use & Liability
• Moon Bags are intended for collectors and hobbyists.
• We are not responsible for how contents are used or traded after purchase.
• We make no guarantees regarding resale value or collectible investment return.
6. Intellectual Property
All branding, logos, designs, and site content are the property of Umbreon Protocol and may not be used, reproduced, or distributed without written consent.
7. Changes to Terms
We may update these terms at any time. Continued use of our site or services implies acceptance of the current terms.
8. Contact
For support or questions: